Question 1

Can I fill out paperwork before my visit?

Accepted Answer

Having the most current information about our new clients helps create a successful start to their therapeutic journey. When we’ve matched you to a provider, we’ll send you all the paperwork ahead of your appointment, so you have ample time to complete it.

Question 2

Can I get an estimate for care?

Accepted Answer

We understand the importance of knowing costs ahead of time. For all our new clients, we verify your insurance benefits in advance and provide you with the best estimate we can based on the information your insurance company provides. We will gladly provide you with the insurance billing codes so that you may also contact your insurance company directly and verify your coverage. For self-pay clients, our rates can be found here.

Question 3

How many sessions does it usually take to help me?

Accepted Answer

Because we are each unique and are seeking counseling for highly individual reasons, there is no “one size fits all” answer to this question. After a couple of appointments, your therapist can likely give you a general idea of what is needed to meet your goals and the different factors that affect the timeline.

Question 4

Are payments withdrawn from my checking account or do I bring payment with me?

Accepted Answer

We ask our clients to place a form of payment on file and your cost share will be deducted after your appointment.

Question 5

What is the latest appointment I can get during a weekday?

Accepted Answer

Our clinicians’ schedules vary, but in general, the latest appointment available is 7pm on weekdays.

Question 6

Can I choose my therapist?

Accepted Answer

We are always interested to hear if you have been referred to a specific provider or if you think someone would be a good fit for you. At Bright Horizons, we take an individualized approach to connecting our clients to our therapists. When you reach out for services, we’re going to try to get to know a bit about you and your goals. This information, along with our intimate knowledge of our providers, their specialties and styles, allows us to make strong matches between our clients and their therapists. A good fit goes a long way to helping our clients get the most out of their counseling experience.

Question 7

What is the cancellation policy?

Accepted Answer

Appointments not canceled with 24 hours’ notice will be charged a $75 cancellation fee.

Question 8

What health insurance do you accept?

Accepted Answer

Bright Horizons is in network with Anthem BCBS, Anthem Healthkeepers, Beacon Health Options, CareFirst BCBS, Optum Behavioral Health, and United HealthCare. We are non-network, participating providers with TRICARE.

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