Having the most current information about our new clients helps create a successful start to their therapeutic journey. When we’ve matched you to a provider, we’ll send you all the paperwork ahead of your appointment, so you have ample time to complete it.
We understand the importance of knowing costs ahead of time. For all our new clients, we verify your insurance benefits in advance and provide you with the best estimate we can based on the information your insurance company provides. We will gladly provide you with the insurance billing codes so that you may also contact your insurance company directly and verify your coverage.
For self-pay clients, our rates can be found here.
Because we are each unique and are seeking counseling for highly individual reasons, there is no “one size fits all” answer to this question. After a couple of appointments, your therapist can likely give you a general idea of what is needed to meet your goals and the different factors that affect the timeline.
We ask our clients to place a form of payment on file and your cost share will be deducted after your appointment.
Our clinicians’ schedules vary, but in general, the latest appointment available is 7pm on weekdays
We are always interested to hear if you have been referred to a specific provider or if you think someone would be a good fit for you. At Bright Horizons, we take an individualized approach to connecting our clients to our therapists. When you reach out for services, we’re going to try to get to know a bit about you and your goals. This information, along with our intimate knowledge of our providers, their specialties and styles, allows us to make strong matches between our clients and their therapists. A good fit goes a long way to helping our clients get the most out of their counseling experience.
Appointments not canceled with 24 hours’ notice will be charged a $75 cancellation fee.
Bright Horizons is in network with Anthem BCBS, Anthem Healthkeepers, Beacon Health Options, CareFirst BCBS, Optum Behavioral Health, and United HealthCare. We are non-network, participating providers with TRICARE.
The best preparation is to be sure to complete the background paperwork as thoroughly as possible. Your provider will read through the information you share before your appointment so they have a glimpse of who you are and how they may be able to best support you. The next best thing is to arrive about 5 minutes early so you can relax in our waiting room and not feel rushed going into your session.
Your ride is welcome to wait in our waiting room, on the bench outside our main door, or in a parking space in front of our building.
Our clients meet with their providers in one of two places. If you choose to come into the office, your session will be a private office with just you and your provider. Each office is unique in its décor, but the spaces are designed to be warm and comfortable. For our telehealth clients, they will meet with their clinician through a secure client portal.
When a teen is reluctant to attend counseling, that can be a real challenge for parents. In order for counseling to be effective, the client needs to be a willing participant. If you are finding your teen is resisting coming to their appointments, the best thing to do is share that information with their provider who can make recommendations that are tailored to your child’s specifics needs or concerns.
Parents are welcome to join their teenager in sessions and maintain open communication with providers. If your teen prefers to meet with his therapist without you, don’t worry, that can a great sign that he is invested in the counseling experience and values having a safe, private place to get support from a trusted and trained professional.
Clients under 18 do need their parents’ consent to receive counseling services, but they are able to attend appointments without their parents.
Yes, parents are absolutely allowed to join their child in session. Don’t be surprised if your child asks you to stay in the waiting room though! Most of our young clients love their therapist and enjoy having their attention all to themselves!
If your child has a special item that brings them comfort or they would like to share with their provider, they are encouraged to bring it with them. This is a great way to help them feel more comfortable and it helps their counselor get to know them.
Yes, your child will have one primary provider.
Both of you will need to participate in the sessions for them to be helpful to you as a couple. At times, it is possible for one person to join the session virtually if they are unable to attend in person. If you think this might be the case for you, let us know and we can discuss how that may change the experience for you.
It depends! Each relationship is as unique as each person so there is not one right answer for everyone. The good news is that your provider will be able to help you and your partner decide whether couples only or a combination of couples and individual counseling are most likely to help you reach your goals.
There are moments in counseling when we can feel overwhelmed by our emotions. Your counselor will ensure that their office is a safe space for you. If you need to step away for a moment, that is okay and your provider will offer you a quiet and private space.
Deciding which family members should participate in counseling together is critical to achieving a successful outcome. If you think your family would benefit from counseling, reach out to us and we’ll help you identify which options are most likely to be helpful.
Typically, children under 5 may be too young to fully participate in family counseling but there are many factors that determine whether someone is able to benefit from family counseling. Deciding which family members should participate in counseling together is critical to achieving a successful outcome. If you think your family would benefit from counseling, reach out to us and we’ll help you identify which options are most likely to be helpful.
Yes, our providers offer a variety of therapeutic approaches that can be helpful in reducing the symptoms of depression.
No, we do not offer specialized substance abuse counseling at Bright Horizons.
Group counseling allows our clients to gather together with 3 or more other individuals with similar goals or needs to offer support, insight, and community to each other. There is always at least one provider present who will facilitate and guide the group.
Art can be used to help clients communicate difficult feelings, overcome stress, and explore different aspects of their personalities. Through conversation and art activities, clients learn how to express and process thoughts and feelings. The goal is not to make masterpieces, but to find a way to express emotions that cannot easily be put into words. Art therapy is not just about expression, but also for calming and regaining wholeness. You don’t need to be artistic to enjoy art therapy!
Cognitive behavioral therapy helps us to change thinking patterns that may be causing us problems and replace these patterns with new ones. It can be helpful for clients looking for new ways to cope with anxiety or depression.